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Customer Service RepresentativeInternal Revenue Service - Holtsville, NY
posted 30+ days ago

The IRS is hiring 5,482 Contact Representatives to provide over-the-phone technical assistance to individuals and businesses throughout the country. This includes both general customer service as well as collections positions, with full time, part time, seasonal, and permanent opportunities available. Bilingual (Spanish-speaking) positions will also be available in select locations.

Contact Representatives, commonly referred to as Customer Service Representatives, assist taxpayers with a variety of matters relating to the filing and payment of their taxes, including: providing tax law guidance, helping taxpayers understand notices, providing status updates for refunds, performing credit transfers, making adjustments to taxpayer accounts, initiating liens/levies, reviewing financial statement, determining ability to pay, and establishing payment arrangements.

A variety of shifts are being offered as well. Please see complete details in the job announcement.

Join one of our Virtual Information Sessions to learn more about the position. Those events can be found at:

Job Types: Full-time, Part-time

Pay: $35, - $55, per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home


  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift

Work Location:

  • One location

Work Remotely:

  • Temporarily due to COVID-19

» Apply to this job