Position Summary

Role and Responsibilities

Product Launch

•  [Operation Readiness] Perform product/service launch plan by timeline (Contents, Parts, tools, training etc.)
•  [Early Warning] Monitor/Report any potential product quality issue with systematic risk sensing and reporting
•  [Pro-active solution] Analyze defect symptom & provide necessary solutions to customers on timely manner
•  [System & Tool development] Develop process or JIGs to provide prompt technical solution

[Technical Operation] Ensure healthy technical operation

•  [On-line Contents] Create/distribute help contents to strengthen self-service for end users and advanced repair skills for Samsung engineers
• [Technical Training] Prepare product training manuals & Conduct On site/ Online training as per annual training calendar
• [Re-do] Analyze and solve repetitive repairs and multiple defects resulted from service failure
• [No Parts usage] Reduce service costs by analyzing No Part Used cases and develop an improvement measure by finding the reason

Skills and Qualifications

• 5 to 7 years of experience in Product Support/ Customer Service with a reputed Company
• GCC market knowledge is preferable
• Bachelor degree in Electronic Engineering
• Strong communications skills

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