Position Summary
Samsung SmartThings is one of the leading open ecosystems of connected devices with over 300 partner brands, 3000 devices, and 270M users worldwide. The platform delivers unique experiences and solutions to customers across the world every day.SmartThings enables users to connect and control multiple smart devices inside and outside the home. Using your phone, tablet, TV or voice assistant you can check in on the status of your devices, set routines and enable access to trusted members. Within the home you can control your digital appliances TV, speakers, cameras, lights, locks, and much more.
SmartThings delivers friction free experiences for smarter living. For example, you can monitor and optimise your domestic energy usage, automate home control from remote locations - syncing your robot vacuum cleaner to take care of chores, or your security solutions to daily routines. You can track the location of your Galaxy devices and personal belongings with Samsung Galaxy SmartTag. The customer experiences and solutions are endless and we’re now accelerating the journey.
Our mission is to make Samsung SmartThings the most connected IOT platform by delivering the best experiences that enrich the everyday lives of people across the world.
Role and Responsibilities
This is a new role working within a new European function and with a recently formed team in Korea. Your mission is to formulate and drive the future direction of Samsung SmartThings within Europe, in doing so the opportunity is to influence the global strategy.
We’re looking for a multifaceted and free thinking individual that thrives on exploring new challenges, crafting solutions and has the tenacity to drive team members forward to implementation.
This role is the primary GTM lead for Europe. Working with 16 subsidiaries, the central European Marketing and Regional Product teams based in our European Headquarters in Chertsey, HQ in Korea, and partner brands. This will enable you to build a deep comprehension of business operations, shopper experience, in-life customer usage and the requisite unique service solutions to drive the expansion of the SmartThings eco-system and increase customer usage.
Your relationship and daily engagement with Samsung HQ in Korea means you will play a pivotal role within the European team. As a cross category service function you will work with the teams managing our 3 core consumer product verticals of (1) Mobile, (2) TV, Monitor, Audio, and (3) Digital Appliances to quickly establish yourself as the go-to-person and point of escalation to unify and constantly enhance the Samsung SmartThings experience.
From day 1 you’ll be mapping the customer journey and delivering best in class experiences through meticulous coordination of the SmartThings GTM roadmap. You’ll need to monitor and analyse consumer trends and business performance to generate insights that evolve your thinking and facilitate recommendations to support subsidiaries, guide agencies and develop new consumer experiences and propositions with partner brands. No one day will be the same!
Identifying and formulating commercial solutions to drive growth through D2C, B2C, B2B2C, and B2B channels is a key remit to drive future growth. Whilst your focus is consumer, you will also work with B2B colleagues to facilitate the development of a full 360 degree solution.
What we need for this role
To be successful, you will possess the following skills and attributes:
Comprehensive GTM and programme/project management experience – ideally in a multi-cultural pan-European organisation.
Strong understanding of the omni-channel environment and the ability to implement within the channels.
Excellent communication and presentation skills, and proficient in formulating cases and influencing internal and external collaborators at operational and senior levels.
Exceptional attention to detail, with the ability to simultaneously manage multiple complex work streams across a large matrix organisation.
Excellent analytical skills with the ability to evaluate quantitative and qualitative data sets and distil to clear and concise insights that inform commercially valid proposals.
Able to adapt to changing priorities and maintain clarity of thought under tight deadlines.
Excellent PowerPoint and Excel skills are required.
A comprehension of Smart home solutions and passion for technology would be a distinct advantage.
Skills and Qualifications
What does success look like?
Finalised a robust European strategy to inform subsidiaries on the why, when, and how.
Formulated proof of concepts through a series of sprints that are validated by the European President and recognised by HQ in Korea as global standard process.
Developed a regional playbook to guide subsidiairies in their local execution and ensure consistency across Europe. This will be achieved through your work with external agencies and internal teams.
A pipeline of premier customer experiences and propositions developed through your collaboration and negoation with external partner brands and identification of local standard process.
Success will be measured through :
An increase in customer awareness of SmartThings.
The consistency in execution of SmartThings experiences across European markets.
An increase in number of connected devices that are actively used.
Behaviors and attributes shown :
Excellent communication and presentation skills and the ability to network and handle a diverse set of team members across international cultures.
Highly proficient in formulating business cases and influencing at operational and senior levels.
Outstanding attention to detail, with the ability to simultaneously balance multiple complex work streams across a large matrix organisation.
Excellent analytical skills with the ability to evaluate quantitative and qualitative data sets and distil to clear and concise insights that inform commercially valid proposals.
Able to adapt to changing priorities and maintain clarity of thought under tight deadlines.
Self-motivating; can work well independently but also cooperative in nature.
A passion for innovation, and achieving the highest levels of customer happiness.
Genuine desire to make a difference and shape change.
Benefits of working at Samsung include
Hybrid working - 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Car allowance
Private Medical - Family cover
Income protection
Enhanced pension contribution
Three volunteering days each year
Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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