Position Summary
Why Join our Team?With the constantly evolving trends in consumer behaviour towards shopping online and purchasing directly from manufacturers, Samsung has made growing its Direct to Consumer (DTC) business one of its strategic priorities globally. In the UK & Ireland we have set an ambition of $1bn of sales or c20% of turnover, per annum, by 2025!
The DTC Division of SEUK are on a mission to make purchasing direct from Samsung the best way to own and experience a Samsung Product. Whether it’s purchasing through Samsung.com or within our Premium Retail outlets within Selfridges and Harrods, we’re looking to make shopping with Samsung a joy – offering the full Samsung range and compelling financial propositions – backed up with the best possible Samsung Service.
Role and Responsibilities
Your Key Responsibilities:
Commercial owner of DTC MX forecasting and sales planning, working in partnership with Commercial Category Managers. This role will:
Be accountable for the sellout forecast management for MX DTC:
Manage the ongoing line-level sales forecast for all product categories to drive weekly stock orders through SCM Operations.
Monitor weekly sales trends and adjust sellout forecast according to sales performance.
Become an expert in the internal Supply Chain planning systems and input commercial forecasts directly.
Report significant changes in sellout forecast to the relevant Commercial partners in DTC and MX division.
Be the commercial owner of business target & forecast setting planning processes:
Coordinate the sellout target / forecast setting schedule with Finance, Operations and MX Division partners.
Own the delivery of weekly and monthly forecast updates and quarterly target setting to feed into SEUK and global business planning processes.
Incorporate a variety of factors into forecast and target planning, including performance trends, market insights, seasonality and promotional plans.
Work with Operations and Finance teams to navigate variables between planned sales through the checkout on Samsung.com and billed net sales.
Provide clear and timely reporting on outputs of our sellout forecast:
Highlight risks to the sales plan ahead of time and be jointly accountable with Commercial Category Managers for finding resolutions.
Report on forecasting accuracy over various dimensions: 1-week, 4-week, 8-week, monthly (Sokbo) and quarterly / six-month (Shilheng).
Monitor and raise Aged Stock / Out Of Stock issues to Commercial Category Managers and the Leadership Team ahead of time.
Report on progress against these objectives on an ongoing basis, holding Commercial Category managers accountable to issue resolution.
Identify and implement opportunities to improve supply chain planning processes:
Clear understanding of business processes and supply chain standard methodology.
Innovate and deliver new ways of simplifying complex business planning processes with a variety of different partners cross functionally.
Influence a variety of partners and teams in the organisation and deliver process optimisation through others.
Gain commitment from cross functional teams and hold them accountable to agreed processes and ways of working
Skills and Qualifications
What we need for this role!
To be successful, you will possess the following skills and attributes:
Experience in a Sales & Operations Planning forecasting role in a multichannel or PurePlay retailer.
Strong understanding and application of forecasting processes and standard methodologies.
Understanding of and ability to work within different Supply Chain strategies (e.g. JIT supply model) and navigate complex business processes.
Strong communicator, with clear and concise written and verbal communication skills.
Analytical, with the ability to digest and understand complex data sets and make recommendations accordingly.
Achieving results through others (Influencing vertically through the org).
Systems expert – can quickly learn and interpret complex systems, with the ability to simplify the output on behalf of the team.
What does success look like?
Accurate sales forecasting across short, medium and long term dimensions.
Cross-functional consensus on monthly (Sokbo) and quarterly / six-month (Shilheng) targets.
Demonstrate ability to be a driving force for your area of functional expertise: a self starter with ambition to grow and develop in the role and team.
Own, iterate and improve on business planning and forecasting processes, managing strict adherence to these cross-functionalities.
Benefits of working here at Samsung include:
Hybrid working (3 days office & 2 days at home)
Bonus Scheme
Pension contribution
3 x volunteering days each year
Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
Access to staff sales discounts on a wide range of Samsung products
Access to discount shopping portal
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We create the future by fostering a diverse culture to drive sustainable growth.
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