Position Summary

Role and Responsibilities

Key responsibilities

Service Support

• Ensure all channels and VOD assets are available on the service each day and communicate with the relevant teams if anything is missing/incorrect (e.g. media, metadata, artwork)

• Proactively monitor the platform, keeping abreast of scheduled updates, and maintaining a consistent quality of service

• Make use of automated tools and alerts to provide monitoring of the streaming platform and content

• Undertake spot checks and QC of content, advertising, and metadata in accordance with platform requirements

• Raise faults and devise resolution plans ready to minimise any ‘on-air’ impact

Service Operations

• Align with Product teams to ensure the service meets TV Plus targets (from content ingest to delivery) and global technical strategy

• Perform platform admin tasks related to channel and VOD launches

• On-board content partners and prepare content for ingest into the Media Asset Management (MAM) system

• Monitor transfers in and out of the MAM system and troubleshoot as required

• Maintain documentation, including (but not limited to) platform design and technical specifications

What we need for this role

• Native proficiency in Arabic

• A good understanding of metadata workflows and enrichment (technical and editorial)

• Experience working with media workflow solutions (cloud and on premise) that help reduce time to business value and enhance QoE

• Have sound QA/QC knowledge with a strong focus on user experience

• Performance driven attitude - strong motivation to lead professionally and thrive in a fast-paced and demanding environment

• A passion for learning the latest technologies and standards

• Impeccable communication skills and an ability to distil complex ideas into easily understandable components

• Comfortable working with and supporting large scale streaming applications across a growing number of territories

• A passion for learning the latest technologies and standards

Desirable knowledge and experience

• Knowledge of technologies and formats pertinent to streaming and ad-insertion (e.g. HLS, DASH, CMAF)

• Experience with transcoding technologies and solutions including FFmpeg and AWS Elemental

• Experience of working in different global locations and a passion for different cultures

• Experience of working for a large company spread across multiple locations and time zones where the spirit of collaboration, tolerance, and patience is required

• Knowledge of other languages

What does success look like?

Fresh ideas and a hands-on approach are key. We want someone who is a really positive and proactive teammate, who’d rather figure out a smarter way of doing something than keep doing it the same way. We’re a highly-functioning small team with a start-up mentality, knowing that we have the resources and potential of one of the most exciting tech companies that exists today.

Skills and Qualifications

Benefits of working at Samsung include

• ​Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance (delete if not appropriate)

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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