Company Description

The UK is facing a housing crisis, and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at Legal & General Affordable Homes is to transform the affordable housing sector. With a fast-growing pipeline of over 80,000 homes, we’re committed to investing in housing for all ages, social groups and tenures. We’re collaborating with developers, housing associations and public sector bodies across the country to drive investment into the UK’s affordable housing and social housing sector. Focusing primarily on the affordable rent, shared ownership and rent-to-buy markets, we’re striving to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. We want to have a positive economic and social impact on the regions and communities in which we work.

Legal & General Affordable Homes is a subsidiary of Legal & General Capital, which focuses on growth opportunities and scale ups, and invests its long-term capital in sectors in need of investment and innovation.

Job Description

Legal & General Affordable Homes are currently looking for a Salesforce Implementation Support to join us on a 12 month fixed-term contract!

You'll play a crucial role in providing implementation and post-implementation support for change initiatives that are delivered throughout the internal business and with external partners.

Predominantly focused on supporting change and implementation activities linked to the implementation of Brolly (Salesforce CRM) throughout our partner network, you will be responsible for coordinating and delivering change and implementation support activity related to the end-to-end adoption of Brolly internally and externally (with Housing Management Partners and external software providers) to deliver the required customer and business outcomes.

What you'll be doing

• Pro-actively engaging and building/maintaining excellent relationships with third party suppliers to ensure adoption and implementation of Brolly and identify digital solutions to improve business practices and drive operational efficiencies.
• Collaborating with business Subject Matter Experts on improving system functionality and developing enhancements capable of delivering an efficient system solution
• Assessing, prioritising and routing incoming Brolly support requests. Diagnosing root causes and formulating a resolution plan, resolving questions or issues directly through delivery of user enablement and guidance, or directing support requests to the relevant team to be resolved (i.e. where a technical change is required)
• Collaborating with internal teams to ensure timely resolution of open cases and demonstrating strong and effective stakeholder management throughout
• Supporting the delivery of defined learning requirements for end-to-end Brolly adoption for the different stakeholder groups and supporting in the creation, maintenance and delivery of enablement content to ensure adoption
• Ensuring effective implementation of change initiatives across the business and external partners. Using project and change management tools and methodologies to deliver successful change initiatives and demonstrate value realisation.  
• Maintaining an understanding of Brolly functionality, cross team dependencies, its products, and upcoming changes

Qualifications

What we're looking for

• Experience working with technology platforms (Salesforce specifically), ideally within a business change context
• Experience using, designing and implementing Salesforce CRM
• Exceptional relationship building and management skills
• Experience in understanding, interpreting, and scrutinising detailed information and translating it into actionable business requirements
• Experience in delivering change and improvement activities involving multiple stakeholders
• Knowledge and experience of working with Change Management / Project Management techniques to help reach desired organisational outcomes
• Experience of working in the affordable housing/housing management sector, with specific insight into customer experience and supply chain relationships would be highly desirable but not essential

Additional Information

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including 25 days holiday (excluding bank holidays), a generous pension scheme and life assurance. You'll receive a car allowance of 10% of your annual salary, and you can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.