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Job Descrption

Reporting to Parts Manager

Key Responsibilities
• To assist Parts Manager in parts department’s planning and budgeting to achieve sales and financial targets.
• To maintain the stock / inventory under the guidelines of management
• To ensure the implementation of all the procedures / rules and quality / QMA audit.
• To assist the Parts Manager in preparation of departmental / individual targets and qualities objectives.
• To ensure proper, efficient and timely effective branch transfer of Parts.
• Monitoring and ensuring the Parts Advisor are following up customer order
• Ensuring a proper stocking of all parts annual / perpetual inventory and reporting to Parts Manager.
• Monitoring the stock levels minimum / maximum and reporting to Parts Manager.
• Analyzing and discussing with Parts Manager the monthly Stock structure and availability.
• To ensure the accessories and lifestyle displays and campaigns.
• To develop parts stockholding at levels to ensure first time availability of... parts at least 90%.
• Personnel and material. Monitor continuously all factors effecting the operations and implement in a timely manner.
• Monitor continuously stock level to ensure minimum obsolete stock.
• To administer and resolve all customers parts inquiries and complaints in a competent and timely manner.
• Regular review of suitable training to ensure the process in development of parts personals.
• Organizing proper and accurate receiving, booking and binning of all consignment as per QMA/BMW guidelines.
• Supervise order & delivery dates, coordinate deadlines with parts sales, parts store and EDP.
• Raising all claims of stock/excess, damages or insurance to BMW and other suppliers.
• Follow up of claims reimbursement, ensuring the update of the system.
• Submitting reports, NPM, GRV, LPO, Costing, branch transfer and claims. for approval.
• Coordinate with whole sales coordinator and control the supply of wholesales order of whole sales customers.
• Provide excellent customer service, maintaining standards required to meet the business objectives.
• Drives customer satisfaction by translating dealership objectives to consistently meet and exceed their expectations.
• Promote AGMC to create public awareness of commitment to customer satisfaction & service excellence.
• Establish and maintain a participative and supportive team culture amongst all team members.
• Communicate clear performance objectives and individual performance targets to all team members.
• Inform the team on their operational performance through team meetings.
• Contribute to building a positive team spirit by building the teams commitment to the goals and objectives.
• Encouraging open & honest interaction & communication with all department and Department Manager, for inspiring and promoting mutual benefits & respect towards achieving common goals in the best interest of the Company.
• Establish and communicate a compelling and inspired vision, creates competitive winning strategies and plan, ensure dealership strategies are aligned with company objectives.

Candidate Specifications
• Bachelor's degree in business administration or relevant
• 4-6 years experience as Assistant Parts Manager in a Dealership preferably with luxury brands
• Good Leadership and Communication skills
• Technical knowledge in Parts operations

Please note only shortlisted candidates will be contacted. Thank you for your interest in joining us

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