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Job Descrption

Job Description – Junior Technical Support Engineer

The Opportunity

Our client is recruiting for a Apprentice Technical Support Engineer to join their team in Whiteley, Fareham.

The programme that we are offering , will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

Our client specialises in providing cutting-edge telephony and connectivity solutions for small and medium-sized businesses across the UK. Their innovative services help businesses stay connected, and they pride themselves on delivering exceptional customer support. They are now looking for a Junior Technical Support Engineer to join their team and help continue providing top-notch service.

The Position

Job Title:

Junior Technical... Support Engineer

Apprenticeship Course:

Level 3 Information Communication Technician (Support Tech)

Apprenticeship Duration:

15 months + 3 months for EPA

Location:

The Belfry, 4400 Parkway, Whiteley, Fareham

Working Hours:

Mon-Thurs-08:45-5:00pm
Fri-08:45-4:00pm

Salary:

£15,000 pa – Upon Review

Role Overview:

As a Junior Technical Support Engineer, you will be responsible for providing technical support to our customers for both telephony and connectivity-related queries. You will troubleshoot and resolve customer issues over the phone, via email, or through remote access tools. Additionally, you will assist with the remote installation and configuration of small telephony systems for our clients.

This is a fantastic opportunity for someone looking to develop their technical skills within the telecoms industry, with plenty of room for growth and learning.

Responsibilities:

· Provide first-line technical support to customers, resolving telephony and connectivity issues

· Troubleshoot problems related to VoIP systems, broadband connections, and hardware

· Assist with the remote installation and setup of small telephony systems, including configuration and testing

· Respond to and resolve customer support tickets in a timely manner via phone, email, and remote access

· Escalate complex technical issues to senior engineers where necessary

· Maintain and update documentation related to customer issues and resolutions

· Deliver excellent customer service by communicating effectively and providing clear guidance to customers

· Ensure service level agreements (SLAs) are met and customer satisfaction is maintained

· Collaborate with other departments, such as sales and account management, to ensure a seamless customer experience

Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role.

About ITP We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Requirements

Desired Qualities, Skills and Knowledge:
• A basic understanding of telephony systems, VoIP, and broadband technologies would be great but not necessary (full training will be provided)
• Driving Licence / Working towards driving licence is preferred.
• Previous experience in a technical support role (desirable, but not essential)
• Strong problem-solving skills with the ability to troubleshoot technical issues
• Good communication skills, both verbal and written, with the ability to explain technical information to non-technical users
• Familiarity with remote support tools and basic network configurations is a plus
• Ability to work independently as well as part of a team
• Strong customer service mindset with a proactive and positive attitude
• A willingness to learn and develop new technical skills

Benefits

Benefits:

· Annual Summer Party

· Exclusive trips and getaway incentives

· Social events

·22 days holiday plus 8 bank holidays

· Extra Day off on your birthday

·4:00 PM finish on a Friday

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