Worldwide Companies City

Job Descrption

Requirements
• Associate’s degree or equivalent experience,
• Two (2) or more years of Customer Service and or sales experience,
• Bilingual (Spanish) Required: Must be fluent in both English and Spanish, with the ability to communicate effectively in both languages, both written and verbal,
• Experience in Salesforce.com,
• Proficiency in at least one (1) Daxko Product,
• Displays consistent professional maturity and positive contributions to the team,
• Effective communication: verbal, written, and presentation skills,
• Ability to analyze data and Key Performance Indicators (KPIs) and translate results for a new way forward,
• Ability to perform efficiently, with follow-through and achieving desired results,
• Self-motivated and self-directed,
• Time management and organization skills,
• Goal-oriented, organized team player,
• Ability to have crucial conversations, internally and externally, with leadership,
• Ability to handle tension with care; setting proper expectations and... execute delivery following crucial conversations,
• Ability to multi-task and remain calm under pressure,
• Encouraging fellow teammates; able to mentor, lead, and train as needed

What the job involves
• The Key Account Manager is responsible for handling the most strategic accounts at Daxko,
• These accounts make up the highest percentage of company income, therefore, the consultative relationship and rapport built is key to ongoing engagement, where clear expectations are always communicated,
• You’ll be responsible for understanding your clients’ ever-changing market, identifying their strategic priorities, and aligning our unique suite of solutions,
• You will help to identify new services and/or product opportunities to turn over to your counterpart, the Key Account Executive,
• In collaboration with the Key Account Executive, you will serve as a main point of contact for all key client matters, anticipating clients’ needs, managing timelines for key projects, and, ultimately, measuring and ensuring the success of your assigned accounts,
• Execute assigned revenue retention and activity goals,
• Develop a trust-driven, consultative relationship between major key clients and Daxko,
• Develop a complete understanding of key account needs and priorities,
• Drive product adoption, engagement, and retention, tailoring alignment with Key Accounts to company vision,
• Partner with the Sales Team on discovery and needs analysis to ensure the successful renewal of existing customer contracts,
• Be a direct contributor to the Key Account Management Protocol toolbox and improvements,
• Maintain a comprehensive understanding of customers’ spend, product suite, and Daxko Exchange partnerships,
• Manage communication between key clients and internal teams,
• Understand and position the value of Daxko’s solutions to key customers on an ongoing basis,
• Regularly plan and present reports on relationship progress, goals, and quarterly initiatives, internally and externally, with stakeholders,
• Enable the progression of product enhancement requests by conducting thorough discovery processes, identifying underlying issues, evaluating value propositions, and coordinating with relevant internal teams,
• Ensure clear communication and expectation management with clients throughout each process,
• Minimum 25% Travel Required

Your CV has been submitted successfully.

 Send CV